NCOI Learning

'Safely Learning Together' Pact


Safe learning in the 'One and Half Metre' society

We will soon meet again for a classroom course. Of course we would like to do this in a safe and healthy way. That is why it is important that everyone present at our training courses is committed and responsible for ensuring 'social distancing' and hygiene, in order to learn in the most comfortable way possible. We will soon meet again for a classroom course. Of course we would like to do this in a safe and healthy way. That is why it is important that everyone present at our training courses is committed and responsible for ensuring 'social distancing' and hygiene, in order to learn in the most comfortable way possible.

Therefore, we have developed a 'Safely Learning Together' pact, following the guidelines of the National Safety Council, Sciensano (research and guidance centre for Belgian public health) and our sector's standards (Federgon). With this 'Safely Learning Together' pact we strive, together with you, for a safe and responsible organisation of our training courses. 
This applies both to classroom courses at an external training location as to our Incompany training courses organised at our customers' premises.

It is important that you read the hygiene and safety instructions below beforehand. As participating in the training means that you agree to comply with them.

Should you, as a participant, feel unsafe at any time or if you have any questions, please know that we will gladly assist you in all transparency.
Our Covid-coordinator is always there for you to listen and talk about your fears and feelings, if there should be any. It is obvious that these instructions may change if the official guidelines change.

When to stay at home?

Do you have specific symptoms or do you feel sick? Please stay at home.
Report this as soon as possible to our customer service department contact@ncoi.be. This applies to our trainers, clients, reception staff and other employees working at the training location.

The symptoms vary from mild to serious respiratory illnesses which could include:

  • fever
  • coughing
  • breathing difficulties

Other symptoms may be:

  • severe and sudden tiredness
  • Loss of taste and/or smell;
  • diarrhoea;
  • Skin rash.

Some people are considered to be at risk. They are more vulnerable for developing serious symptoms. This mainly concerns people older than 65 years and people who suffer from serious chronic diseases. Anyone belonging to this risk group should discuss with the treating physician whether they can attend or participate in the training.

Anyone who falls ill during training must go home and get tested by the treating physician.
Should the test be positive, everyone with whom this person had contact will be traced (contact tracing). The people contacted, on their part, follow the instructions of their treating physician.

Final responsibility for whether or not to attend or participate in training remains with the individual person. If there is any doubt about the risk or symptoms, consult your general physician first. Any medical disability can only be assessed by a competent person, the decision itself for the training (organisation) remains the responsibility of the person concerned.

You are free to contact us and inform us of any positive Corona test during or immediately after the training. However, we will only comply with the official request to provide the necessary contact information (first name, last name, telephone number) to the competent authority. We may not play an active role in contact tracing or the communication process to other participants and teachers.

You can find more information about in our privacy policy.

Which guidelines apply during the training?

The trainer or member of the reception staff will register your attendance by recording it on the attendance list in order to avoid the need to carry around a list or a biro. These attendance lists will be kept for contact tracing purposes. At the beginning of the training clear instructions on social distancing and hygiene during the training will be given by the trainer. This will be repeated throughout the day. In your documentation folder you will also find a useful chart listing these instructions.

The participants are asked to pay attention to each other and to help remind each other of the agreed rules of conduct. All those present at the training course shall above all use their common sense and have an explicit personal responsibility to abide by the instructions, this pact and the general measures of the government. In the exceptional case that a participant repeatedly fails to comply with safety and hygiene instructions, the trainer and/or (reception) staff member has the right, in the interest of the other participants, to terminate his/her training session without further  compensation and to ask him/her to leave the building immediately.
The trainer may contact the covid coordinator to take additional action or not.

The trainer is not responsible for enforcing the measures in this pact.
Each person attending the training is responsible for his or her own behaviour and actions.

What can you do to protect your health and that of others?

  • Please do not enter the training room more than 10 minutes before the start of the training and do not stay in the training room any longer than necessary after the training.
  • We provide sufficient disinfectant hand gel, paper towels and, if necessary, cleaning equipment in the training room. Wash or disinfect your hands when you come in and make sure you do this regularly.
  • Wearing a mouth mask is the new normal and recommended by the federal government in most public situations, including at the training venue. Keep your mouth mask on when entering and leaving the training venue or room and during registration of attendance. Unless stricter guidelines are requested by the training venue, a mouth mask is recommended but not required during training:
    • For the participant: when following the course from their own chair, at their own table.
    • For the trainer: during the teaching itself, when the distance rule of 1,5 metres can be respected.

Wear a mouth mask that provides adequate protection for yourself and others, and wear it over your nose and mouth as directed. Avoid touching the face.

  • The basic rules also apply during training. Do not shake hands, cough or sneeze into your elbow and use paper tissues which should be thrown away immediately after use.
  • It is advisable to download the Coronalert app and encourage others, both staff and participants, to do the same.

If local or regional/provincial rules reinforce the agreements above with an additional obligation or advice, we expect everyone to follow these additional rules in the training context as well.

Which guarantees are we giving in the training room?

  • The venues we use provide a safety protocol of 1,5 metres distance.
  • We monitor the group size in accordance with the possibilities of our training venues so that everyone maintains a distance of 1,5 metres from each other at all times.
  • We ensure a safe positioning of tables and chairs in the training room. Wherever possible, this will be a loose arrangement of tables; as close to the walls as possible and with as much room for passage as possible.
  • Wherever possible, use the 'LIFO principle' (Last In First Out): those who arrive first in the room will sit in the seat furthest away from the entrance and the room will gradually fill up.
  • Training materials such as pens, notebooks, course materials or books are available at each seat at the start. You have your own material throughout the training, which does not have to be shared with other participants.
  • We ensure the distance rule of 1,5 metres is maintained when moving around in the room, and in the work methods we use.
  • The trainer keeps a distance of 1,5 metres from the participants at all times. Looking over the shoulder is not possible. For this, the trainer will use an alternative distance, or adapt the didactic approach of the training to provide safe practice moments.
  • The classroom door should preferably remain open. If this is not possible, e.g. because of noise nuisance, only the trainer can open or close the door.
  • The planning of breaks and lunch on the day itself is based on the number of people present at the training venue. We abide by this planning in order to limit contact with other visitors as much as possible.

What is the role of the training venue?

We have made extensive arrangements with our training venues to ensure that:

  • Throughout the day, 1.5 metres distance can always be respected, both in the classroom as well as in the public areas and sanitary facilities.
  • There is clear communication about the routes to be followed at the venue and the guidelines to be followed when using the accommodation.
  • There is a protocol for toilet use and that the sanitary facilities are thoroughly cleaned on a regular basis with emphasis on all hand contact points.
  • There is proper ventilation in the building and premises, preferably through open windows and doors where possible or a recognised compliant alternative.
  • There are strict safety and hygiene rules for the use of coffee and tea facilities, lunch options and other catering-related requirements (hand contact points).
  • There is a protocol for serving lunch in a safe manner and with respect for social distancing. The most commonly used formulas for:
    • Coffee breaks: Participants may consume drinks individually, even while sitting at their own table.
    • Catering:
      • An individually packed lunch. This is organised in the safest possible way with minimum contact (take-away principle).
      • Only touch what you wish to consume.
      • Participants who choose to bring their own lunch for safety reasons are allowed to do so.
    • The room where lunch is served:
      • in the training room itself;
      • outdoors if circumstances permit;
      • at a different individual location for the participant;
  • Accommodation staff (reception, accompanying staff for catering, ...) is aware of the guidelines and takes additional measures such as wearing a mouth mask, washing hands frequently and thoroughly and, if necessary, wearing gloves. We also ask them to be alert to the enforcement of these rules by (all) visitors to the venue.

Would you like to stay informed of these measures?Then visit:

Contact point

As a teacher or training partner you can always contact our project assistants via team@ncoi.be.

As a customer our customer service will be glad to help you via contact@ncoi.be or +32 15 79 16 30.

Covid complaints and confidential information or questions can always be addressed to our Covid-coordinator Greetje Schoenmaekers via contact@ncoi.