The ITIL® 4 Foundation course is a 3-day classroom workshop based on the AXELOS exam specifications for ITIL® 4 Foundation certification. This course builds on the established core of ITIL®’s Guiding Principles and has a practical, flexible approach to transitioning to the new digital world with an end-to-end operating model that integrates frameworks such as Lean IT, Agile, and DevOps.
The fundamental objective of ITIL® 4 is to help participants get a firm grip on key service management concepts and the ITIL 4 service management framework, ensuring that they are prepared for the ITIL® 4 Foundation exam at the end of the course. Participants who pass the exam are awarded the - international benchmark in IT Service Management - ITIL® Foundation Certificate.
The ‘Pro’ version steps the course up a notch, offering a rich, interactive learning experience that fosters a greater understanding of ITIL 4. It is also relevant and tailored to course participants; you’ll learn how to adapt ITIL to your work environment. Supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards, by the end of the course, you’ll:
The ITIL foundation seminar gave me a clear and complete overview of all composing parts and processes that are involved in an IT environment. Good refresh of processes that were known already, and completion of some knowledge gaps.Kris De Bauw, Sr Project Leader, Wolters Kluwer Belgium
The content is structured and summarized in an efficient way that helps to clearly differentiate between all the aspects of IT. It didn't feel as an usual training because it's very interactive and meaningful, I had no problem to stay focused all the way.Johan Hermans, IT Support Engineer, Linklaters LLp
I knew ITIL was a theoretical approach, which was visible in the course documentation. The teacher however tried to introduce practical examples which often helped to understand better the content.Wim Hofmans, Eusap Competence Support Manager, Manasco
Very qualified trainer. He gave a very clear and detailed explanation.Bart Van Maercke, Service Desk Engineer, Synergics
A strong basis on service management and an excellent stepstone for more practical trainings.Tom Herman, QA consultant, Kapla Consulting
The ITIL® 4 Foundation course targets two main groups:
Are you employed in one of the positions below? This course and the ITIL® Foundation Certificate could boost your career:
There are no prerequisites; however, knowledge of IT service delivery will enhance your course experience.