The ITIL® 4 Foundation course is a 2-day classroom workshop based on the AXELOS & PeopleCert exam specifications for ITIL® 4 Foundation certification. This course builds on the established core of ITIL®’s Guiding Principles and has a practical, flexible approach to transitioning to the new digital world with an end-to-end operating model that integrates frameworks such as Lean IT, Agile, and DevOps.
The fundamental objective of ITIL® 4 is to help participants get a firm grip on key service management concepts and the ITIL 4 service management framework, ensuring that they are prepared for the ITIL® 4 Foundation exam. Participants who pass the exam are awarded the - international benchmark in IT Service Management - ITIL® Foundation Certificate.
This course comes with a case study, offering a rich, interactive learning experience that fosters a greater understanding of ITIL 4. It is also relevant and tailored to course participants; you’ll learn how to adapt ITIL to your work environment. Supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards, by the end of the course, you’ll:
With the exam voucher you can plan your online exam session on the PeopleCert platform. You chose your place, date and time to take the exam in the most comfortable circumstances. A web proctor will guide you and supervise your exam session. After succesfully passing the exam, you can download your official ITIL® 4 certificate via the PeopleCert platform.
Very qualified trainer. He gave a very clear and detailed explanation.
A strong basis on service management and an excellent stepstone for more practical trainings.
I knew ITIL was a theoretical approach, which was visible in the course documentation. The teacher however tried to introduce practical examples which often helped to understand better the content.
The ITIL foundation seminar gave me a clear and complete overview of all composing parts and processes that are involved in an IT environment. Good refresh of processes that were known already, and completion of some knowledge gaps.
The content is structured and summarized in an efficient way that helps to clearly differentiate between all the aspects of IT. It didn't feel as an usual training because it's very interactive and meaningful, I had no problem to stay focused all the way.
The ITIL® 4 Foundation course targets two main groups:
Are you employed in one of the positions below? This course and the ITIL® Foundation Certificate could boost your career:
There are no prerequisites; however, knowledge of IT service delivery will enhance your course experience.
These trainings qualify for several grants. A practical instrument enabling you to pay only part of the registration fee.
(1) The exam can be booked with the exam voucher on the PeopleCert platform. (2) NCOI Learning is reseller of DPM Services, an affiliate of ITPreneurs. (3) ITIL®is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.