A webinar is an online seminar with the same quality you are used to from our classroom seminars.
You get to see the presentation and the speaker on your screen.
You can hear the speaker and you can even ask questions (in writing).
The speaker can ask questions using a poll in order to know your opinion.
This ensures interactivity.
As with classroom courses, NCOI Learning collaborates with highly experienced experts for its webinars.
How does it work?
You register on our website, where you also have to accept the general terms and conditions.
You will immediately receive a confirmation of your registration.
When you register for the first time you will receive an e-mail asking you to set a password to complete your registration.
Afterwards we will send you a calendar invitation with the link to the live webinar.
You will then receive an e-mail with the information about the webinar.
The "view" button will give you access to the live and/or recorded webinar.
One day before the start of the webinar you will receive this e-mail again as a reminder.
If you do not see this e-mail in your inbox, it is advisable to also check your spam mailbox.
We advise you to register ten minutes before the beginning of the webinar.
This will give you time to solve any technical problems.
During the introduction there will be an explanation on how to obtain maximum results from your webinar.
You will get to see the presentation and the speaker on your screen, you can hear the speaker and you can also ask questions (in writing).
How can I pay for my chosen webinar?
The price of the webinar is listed on the webpage (price excl. 21 % VAT) of the chosen webinar.
After your registration you will receive a confirmation by e-mail.
You pay the total amount, including 21 % VAT, upon receipt of the invoice on bank account IBAN BE19 3630 4947 6912.
Make sure to mention the structured communication. This ensures a correct processing of your payment.
I am attending my very first webinar. What is the best way to prepare?
After you have registered, you will receive an e-mail from NCOI Learning asking you to set your password.
Once you are logged into the Webinar platform, you can test your settings with the button at the bottom of the page.
What do you need?
A computer (laptop), tablet or smartphone
An internet connection
Take a seat in a quiet environment.
Use a headset.
Log in 10 minutes prior to the start of the webinar.
Prioritise Chrome or Firefox as your browser.
When is my registration to the webinar final?
Registration is final as soon as you have registered and accepted the terms and conditions.
Which training subsidies can be used?
Our training courses and seminars are accredited by the Flemish and Walloon governments as well as by the Brussels Capital Region and by professional federations.
You can therefore make use of the following subsidies:
This subsidy is for training and advice for Flemish SMEs and liberal professions.
The refund is 20-30% of the training costs.
Due to regulations, on demand webinars cannot be purchased with the "kmo-portefeuille".
Therefore you cannot purchase on demand webinars with a Webinar Unlimited membership if it has been subsidised with the "kmo-portefeuille".
The accreditation number of NCOI Learning is DV.O100092.
Read more about the "kmo-portefeuille" here and save up to 30 % on your training budget.
These cheques are available for Flemish companies.
Their focus has been broadened in the new context of corona to enable improvement actions in the form of advice, guidance and training.
If you have used up the entire annual budget and still want to implement actions in the context of workable work, then you can still have a one-time extra budget of 5 000 euros at your disposal.
This bonus also includes training, as long as it focuses on the psychosocial well-being of employees.
Employees in the private sector are, under specific conditions, entitled to "Vlaams opleidingsverlof" (formerly educatief verlof).
As a result of the health crisis, training centers can now offer their accredited training courses remotely as much as possible within the context of the system "Chèques-formation Wallonie".
This measure is currently applicable until June 30, 2021 and provides up to 15 euros discount per training hour. NCOI Learning is globally recognized for these training cheques, but not all individual trainings are eligible. Which trainings are eligible can be found on the training page itself in the section "Practical information".
You can find more information about Sodexo training cheques here.
Liberform training subsidy
The subsidy for liberal professions.
Subsidies for Joint Committee 226 companies, employees in international trade, transport and logistics (20 euros per hour of training).
The training fund for chemistry, plastics and life sciences (employees of JC 116 and 207)
The organization for the construction industry.
IGO: the judicial training institute.
IGO provides funding for both classroom and digital judicial training.
Please note that this does not apply to on demand webinars.
The national agency for the Erasmus+ program in Flanders.
The knowledge and training center for the automotive sector and related sectors.
Subsidies for the food industry.
For each training course of an employee from Joint Committee 200, you will be refunded up to 84 euros per person/per day.
Or give your employees access to our online learning platform Online Academy, and receive support in purchasing these licenses up to 200 euros per year and per employee.
Find out more here.
The conditions and procedures are naturally more complex than those mentioned above.
We recommend that you obtain information on the Regions' websites and apply for your subsidies well in advance.
If you have a project that is recognized by the ESF, feel free to contact us to see how your training can be included and how we can assist you in this process: https://www.esf-vlaanderen.be/.
More information on the conditions and how to apply for subsidies can be found here or can be obtained from our customer service department on +32 15 79 16 30 or at firstname.lastname@example.org.
What are the benefits of a webinar?
Webinars provide great flexibility. You attend the training at a location of your choice, such as your home or office. This saves you time and travel costs.
Most of our webinars qualify for permanent training points, depending on topic or accreditation committee.
Some of our webinars are also available for replay up to two months after the broadcast date.
You can recognise these webinars by the label "live webinar with recording".
Here you have the added benefit of being able to replay the webinar whenever you wish.
We also have "webinars on demand".
These on demand webinars are broadcast live at a certain time and made available afterwards.
You can watch the webinars on demand up to two months after the purchase date.
What is required to attend a webinar?
All you need is a computer (laptop), tablet or smartphone; audio and an internet connection.
We do recommend sitting in a quiet environment and/or using a headset. In addition, we prefer to use Chrome or Firefox as browser.
Which device and system requirements are needed?
You can attend the webinars on a computer (laptop), tablet and smartphone (both iOS and Android).
However, we recommend not to use Internet Explorer and/or Edge as browser and strongly advise to use Chrome or Firefox.
Google Chrome version ≥ 37 on Windows ≥ 7 or Mac OS X ≥ 10.9 (Mavericks)
Safari on Mac OS X ≥ 10.10 (Yosemite)
Firefox version ≥ 47 on ≥ Windows Vista or Mac OS X ≥ 10.7 (Lion)
What are the requirements to obtain a certificate of permanent training?
All our courses are approved by numerous professional organisations and subsidiary authorities.
Which requirements you must meet depends on the professional organisation to which you belong or on the competent authority.
It is recommended to contact your professional organisation so that you are aware of the most recent certification requirements. As a member of this professional organisation, we expect you to meet the requirements in force.
Some conditions are general and must therefore be respected at all times.
These conditions apply to all our online courses.
General terms and conditions
Attending the training is individual. Only one certificate will be provided for each official participant. This will include the name, surname and e-mail address of the registrant. Should a colleague replace you, NCOI Learning must be informed in writing.
Attending the training is personal. The information and login details are the property of the registered participant. If these details include an e-mail address and password, they are used for identification purposes and cannot be exchanged with other people. To log in to the online training, use your first name, last name and an active e-mail address. Pseudonyms and fictitious or temporary aliases are not accepted. The nickname you use in the virtual environment should resemble your real first and last name as much as possible.
Log in promptly and stay logged in from the beginning until the end of the training. As with a conventional training, it is essential that you attend and remain present during the entire online training. Therefore, log in promptly before the start of the training and stay logged in until the end. We recommend you log in ten minutes before the beginning of the training. This allows you to resolve potential technical issues. No certificate of attendance will be given for limited or partial attendance.
Complete any question module, test/exam, or survey at the end of the training. Attend the training actively for the duration indicated. This means answering the questions and attendance surveys given to you at various moments during the training. Use the interaction features of the platform on which you are attending the training (camera, microphone, instant messaging, emoticons, thumbs up, etc.).
Turn off all software and peripheral devices that may interfere with the training. Do not open or use any other applications or programs during the training. Turn off all devices that may cause interference.
When you attend an online training, we assume you are aware of and meet the requirements above.
If you do not meet the requirements above, you will not be able to obtain a certificate.
I'm unable to attend live. Can I watch the webinar at another time?
Webinars that are only offered live have the label "live webinar".
However, if you are looking for a webinar that you can replay, choose a "live webinar with recording" or an "on demand webinar".
Some webinars could be eligible for certificates of attendance and/or permanent training points. Is this true?
Our website informs you about upcoming webinars, as well as the certificates of attendance to which you are entitled for each webinar.
If you meet the requirements, you will automatically receive a personal certificate.
I didn't receive my certificate. What should I do?
If you meet all the requirements, you will receive an e-mail within one hour following the end of the training at the e-mail address you indicated when you registered.
The certificates are in the e-mail itself, not in attachments.
Make sure to check your spam or "Unimportant mailbox".
You can't find the e-mail and you are sure you meet the requirements?
Then please contact our customer service at +32 15 79 16 30 or at email@example.com.
I am not receiving e-mails. What now?
We send you useful e-mails from Online Seminar, such as certificates and reminder e-mails.
Aren't receiving these e-mails?
It's possible your spam filter has a strict setting.
Please add firstname.lastname@example.org to the trusted senders list and/or contact your ICT department to add it to this list. We do not send commercial communications at this address.
Do webinars run in all browsers?
We notice that problems with webinars are more likely to occur when using Edge or Internet Explorer as a browser.
Therefore we recommend you to install Chrome or Firefox and log into the webinar platform from there.
How can I ask questions to the speaker during the webinar?
You can ask the speaker questions (in writing) during the live webinar using the chat feature.
At the beginning of each webinar we will explain how it works. It's very simple and intuitive.
You can also ask questions during recordings at email@example.com.
You will receive an answer within 2 working days.
Can I attend a webinar with multiple colleagues?
Yes, multiple colleagues can attend a webinar.
If you would like a certificate of attendance per participant, you must register multiple colleagues for a webinar.
That is because one certificate of attendance will be issued per individually subscribed participant.
I am having problems logging in, who should I contact?
If you're having problems logging in, please contact our customer service department at +32 15 79 16 30 or at firstname.lastname@example.org.
My image and sound are faltering or stopping. How can I solve this?
The most likely cause is the internet speed.
oes the test show that your internet speed is insufficient?
Then try to refresh the browser with F5.
If there is no improvement, you should try another internet connection.
We recommend to follow the webinar using Chrome or Firefox.
I can hear an echo. Is it normal?
If you hear an echo, you probably have two, or more, browser screens open in which the webinar is playing.
Check this and close all unnecessary screens.
I am experiencing problems watching over an office network (secure network). What now?
Do you have a VPN, Citrix or other secure connection?
This often blocks access to external tools or applications.
If you have a VPN or Citrix connection, it's recommended to first try to open the webinar without this connection.
If this doesn't work, try to open it in an incognito window of the browser.
If this fails as well, ask your ICT department if they can allow you to do this once.
Should this not be possible on short notice, use a private device such as your own tablet, smartphone or computer (laptop) if possible.
Can I download a live webinar with recording and/or on demand webinar?
No, a webinar cannot be downloaded.
You can replay a live webinar with recording and/or an on demand webinar on the platform OnlineSeminar. However, you can’t download it locally on your device.
A part of my screen is not visible. How can I solve this?
You’ve probably zoomed in on your screen. Click Ctrl+0 (or Cmd+0 for Apple) to restore it.
How do I enlarge my image or PowerPoint in a webinar?
You can easily resize the trainer's video broadcast or PowerPoint using the size icon you can find in the right corner.
If you wish to downsize the screen again you can do so by clicking on the same icon.
If you have enlarged the screen (trainer image or PowerPoint image) you will have to downsize it again if you wish to answer the poll questions.
Can I automatically add the webinar to my calendar?
Yes, you will receive a calendar invitation from NCOI Learning.
If you accept this invitation, it will be automatically added to your calendar.
Do you still have questions?
Please contact our customer service.
They will be happy to help you.