Frequently asked questions

You can easily register through our website. 
Simply click on the training you are interested in and choose below which edition you wish to attend.
You will be directed to the registration form where you can register yourself and/or your colleague(s).
After registration, you will receive a confirmation and an invoice by e-mail.
Online payment is not required. 

You will receive an e-mail the day before the training with practical details such as the program and directions.
Each invoice (for a training course or for a membership) can be paid using the "kmo-portefeuille".
Our accreditation number for the 'kmo-portefeuille' is DV.O100092.

Didn't you receive an e-mail confirmation after registration?
Please contact our customer service on +32 15 79 16 40.

 

You will receive a confirmation e-mail shortly after you have completed and forwarded the registration form.
This confirmation e-mail finalises your registration: from then on we will save you a place.

Didn't you receive an e-mail confirmation after registration?
Please contact our customer service on +32 15 79 16 40.

 

The price of the training and/or the membership is mentioned in the brochure and on the web page (price excluding 21 % VAT).
This price also includes any costs for catering and documentation, unless stated otherwise.
Following your registration you will receive a confirmation by e-mail with practical information such as the location and relevant terms of use. The invoice will be sent afterwards.
It must be paid before the start of the training or before the start of the use of your membership on our bank account number ING BE19 3630 4947 6912.
Make sure to mention the structured communication. This ensures a correct processing of your payment.

Didn't you receive an e-mail confirmation after registration? 
Please contact our customer service on +32 15 79 16 40.

Are you using the 'kmo-portefeuille' or other training subsidies?
You will find an overview and more information here.
Due to regulations, on demand webinars cannot be purchased using the 'kmo-portefeuille'.

Please find the payment details for your invoice below, as well as the invoicing details:

NCOI Learning bank account

• IBAN: ING BE19 3630 4947 6912
• BIC: BBRU BE BB

NCOI NV billing details

• Address: NCOI Learning , Ragheno Business Park, Motstraat 30, 2800 Mechelen
• VAT: BE 0456.675.010

 

 

Start and end varies for each training course.
On the detail page of each training you will find information about the time, location and other practical details.
You are welcome from half an hour before starting.
We take a break in the morning and afternoon for a coffee or soft drink. For full-day training, we offer a lunch.

Our training courses are always held in an accessible training location.
An overview of the training centers can be found here.
The location of the training is mentioned on the training page and in the confirmation e-mail you receive after registration.
This e-mail also includes additional information about parking facilities and how to reach the training center using public transport or a car.

We offer a lunch for full-day courses.
You will find more information about this on the detail page of each course.

Since September 2019, 'Vlaams opleidingsverlof' applies instead of 'betaald educatief verlof'.
Under certain conditions, private sector employees can use this educational leave for attending long-term training courses.
Flanders grants a lump sum of 21,30 euros per training hour followed per employee.
NCOI Learning also has accredited training courses on offer.
If a course is recognized, you will find this information on the product sheet of the chosen courses under the heading 'price' and/or 'accreditations'.

You can find more information about this subsidy here:
https://www.vlaanderen.be/vlaams-opleidingsverlof

Our training courses and seminars are accredited by the Flemish and Walloon governments as well as by the Brussels Capital Region and by professional federations. 

You can therefore make use of the following subsidies:

'Kmo-portefeuille Vlaanderen' 
This subsidy is for training and advice for Flemish SMEs and liberal professions.
The refund is 20-30% of the training costs.
Due to regulations, on demand webinars cannot be purchased with the 'kmo-portefeuille'.
Therefore you cannot purchase on demand webinars with a Webinar Unlimited membership if it has been subsidised with the 'kmo-portefeuille'.

The accreditation number of NCOI Learning is DV.O100092.
Read more about the 'kmo-portefeuille' here and save up to 30 % on your training budget. 

'Werkbaarheidcheques'
These cheques are available for Flemish companies.
Their focus has been broadened in the new context of corona to enable improvement actions in the form of advice, guidance and training.
If you have used up the entire annual budget and still want to implement actions in the context of workable work, then you can still have a one-time extra budget of 5 000 euros at your disposal.
This bonus also includes training, as long as it focuses on the psychosocial well-being of employees.

'Vlaams opleidingsverlof'
Employees in the private sector are, under specific conditions, entitled to 'Vlaams opleidingsverlof' (formerly 'educatief verlof'). 

'Chèques-formation Wallonie'
As a result of the health crisis, training centers can now offer their accredited training courses remotely as much as possible within the context of the system 'Chèques-formation Wallonie'.
This measure is currently applicable until June 30, 2021 and provides up to 15 euros discount per training hour. NCOI Learning is globally recognized for these training cheques, but not all individual trainings are eligible. Which trainings are eligible can be found on the training page itself in the section 'Practical information'.
You can find more information about Sodexo training cheques here.

Support from the Brussels-Capital Region 
The refund is 40-70% of the training costs.
Find out more on https://economy-employment.brussels/.

Liberform training subsidy
The subsidy for liberal professions.

Logos subsidies
Subsidies for Joint Committee 226 companies, employees in international trade, transport and logistics (20 euros per hour of training).

Co-valent
The training fund for chemistry, plastics and life sciences (employees of JC 116 and 207)          

Constructiv​
The organization for the construction industry.       

IGO: the judicial training institute.
IGO provides funding for both classroom and digital judicial training.
Please note that this does not apply to on demand webinars. 

Epos
The national agency for the Erasmus+ program in Flanders.       

Educam
The knowledge and training center for the automotive sector and related sectors.      

Alimento
Subsidies for the food industry.

Cevora
For each training course of an employee from Joint Committee 200, you will be refunded up to 84 euros per person/per day. Or give your employees access to our online learning platform OnlineAcademy, and receive support in purchasing these licenses up to 200 euros per year and per employee.
Find out more here.                     
                
The conditions and procedures are naturally more complex than those mentioned above. We recommend that you obtain information on the Regions' websites and apply for your subsidies well in advance.

If you have a project that is recognized by the ESF, feel free to contact us to see how your training can be included and how we can assist you in this process: https://www.esf-vlaanderen.be/en.

More information on the conditions and how to apply for subsidies can be found here or can be obtained from our customer service department on +32 15 79 16 30 or at contact@ncoi.be. 

All Flemish SMEs are offered an annual subsidy which they are free to use for training and/or advice.

Who is eligible?

• Small SMEs (<50 employees): funding rate 30 %, funding limit 7 500 euros.
• Medium-sized SMEs (<250 employees): funding rate 20 %, funding limit 7 500 euro

Your advantage

• You are free to choose for which purpose the subsidies will be used: for training and/or advice.
• Applying through the web application is easier and faster.
• Your annual total available subsidy amount increases.
• When applying, you immediately see what budget you have left. 

More information

More information on criteria, amounts and application procedure can be found here.
For any questions, please contact us at the following e-mail address and/or telephone number: 
contact@ncoi.be - Tel.: +32 15 79 16 40.

Webinar Unlimited membership

This membership includes a one-year subscription for all live and on demand webinars on our website.

Please note! 

• Due to regulations, you won’t be able to watch on demand webinars with a membership that is subsidised by the 'kmo-portefeuille'.
• If you wish to subscribe to a live webinar, the starting date of this live webinar should be within the validity period of your membership.

M&D Seminar Select membership

This membership will allow you to register for all seminars, study days, virtual classrooms and webinars offered by the M&D Seminars brand.
These trainings must start within the validity period (1 year) of the membership. 

Please note!

• The membership cannot be used for optional books that are not included in the training content.
• Due to regulations, you won’t be able to watch on demand webinars with a membership that is subsidised by the 'kmo-portefeuille'.

Once you've received your membership number, you can subscribe on our website to a seminar, virtual classroom, live webinar or on demand webinar.
It’s important that you always enter your personal membership number when registering for a webinar. You will find this membership number (e.g. WI19_000000) in the confirmation e-mail and on the invoice. Be sure to write this number down somewhere or to keep your e-mail/invoice. That way you will have the number within reach when you subscribe to a webinar.

The Webinar Unlimited membership is strictly personal. This means that the e-mail address you used to purchase the membership must be identical to the e-mail address you use to subscribe to webinars. Personal certificates will be sent to this e-mail address (if all requirements are met).

Because the Seminar Select membership is an office membership, the name and company number of your company/office should be mentioned clearly when registering for a course. This membership offers a 25 % discount on training courses. It cannot be combined with other discounts that may be published on the website or in marketing campaigns at the time of registration.

Both the Webinar Unlimited as well as the M&D Seminar Select membership have a validity of 1 year counting from the day of purchase.
Live webinars must be held within the membership’s validity period.

• Example 1: You purchase a membership on January 1st, 2021. On December 31st, 2021, you subscribe with this membership number to an on demand webinar. This is absolutely possible.
• Example 2: You purchase a membership on January 1st, 2021. On December 31st, 2021, you subscribe with this membership number to a live webinar that will be held in 2022. This is not possible as the live webinar is beyond the membership's validity period. In this case, you will need to renew the membership or be billed for the purchase of the live webinar.

A virtual classroom is an online classroom where the trainer teaches a limited group of students on an interactive platform.
We determine which platform is didactically most suitable for the course you are following.
We most often work with Vitero, but Zoom and MS Teams are also possible.
Asking questions, communicating with the trainer, working in subgroups, ...
It's just like a classroom course but online.

All you need to attend a training is a computer, tablet or smartphone and a working internet connection.
By means of a login or a link, participants can attend a training course in a few minutes.

Employees of companies with very high security standards can also connect.
However, we highly recommend not logging in using a secure VPN connection, Citrix or other secure environment. This often blocks access to external tools or applications.
If you have a VPN or Citrix connection, it is recommended to first try to open the virtual classroom without this connection. If this doesn't work, try to open it in an incognito window of the browser.
If this fails as well, ask your ICT department if they can allow you to do this once.
Should this not be possible on short notice, use a private device such as your own tablet, smartphone or computer if possible.

Make sure you are logged in 15 minutes before the beginning of the training.

Downloading the software is not mandatory, but we still recommend you download it.
The web version is often sufficient, but the installed software ensures that you can use all interaction possibilities.

Download MS Teams: https://www.microsoft.com/en-gb/microsoft-teams/download-app.
Download Zoom: https://zoom.us/.

How you enter the digital classroom depends on the platform chosen for your course.
Which platform is used for your course can be found in the confirmation e-mail.

You attend class just as you normally would. Only now it's in a virtual room.
Make sure you are logged in 15 minutes before the beginning of the training.

Option 1: Vitero
The following link will give you access to the classroom: https://inspire.talentmanager.io/.

User name: you will find it in your confirmation e-mail.

Password: you will also find it in your confirmation e-mail.
Note: If you enter an incorrect password three times, your account will be blocked for 15 minutes.
You will be notified of this.
When logging in, we will ask you to change this default password.
Make sure to write down or remember your new password for later use.

Should you not succeed in logging in, please call us on +32 15 79 16 30.

Once you are logged in, all you have to do is click on "join room" at the bottom of the page to enter the class.

Tip: If you log in on another device while you are already logged in with the same account details, the existing connection is automatically broken and a new connection will be established.

Option 2: Zoom
For an optimal user experience we recommend you to download Zoom on your device.
You can download Zoom at: https://zoom.us/.

You will find the direct link to your Zoom course in your confirmation e-mail.
Clicking on it will lead you directly to the Zoom training.
If you have already downloaded the application, it will open through the software on your device.
If you haven't done so, you can enter the Zoom virtual classroom using your browser.
Just keep in mind that some advanced features won't be available to you.

Option 3: MS Teams
For an optimal user experience we recommend you to download MS Teams on your device.
This will allow you to use all features to the fullest.
Download MS Teams at https://www.microsoft.com/en-gb/microsoft-teams/download-app.

You will find the direct link to your MS Teams training in your confirmation e-mail.
Clicking on it will lead you directly to the MS Teams training.
If you've already downloaded the application, it will open through the software on your device.
If you haven't done so, you can access the virtual classroom in MS Teams using your browser. Just keep in mind that some advanced functionalities won't be available to you.

A webinar is an online seminar with the same quality you are used to from our classroom seminars.
You get to see the presentation and the speaker on your screen.
You can hear the speaker and you can even ask questions (in writing).
The speaker can ask questions using a poll in order to know your opinion.
This ensures interactivity.
As with classroom courses, NCOI Learning collaborates with highly experienced experts for its webinars.

 

You register on our website, where you also have to accept the general terms and conditions.
You will immediately receive a confirmation of your registration.
When you register for the first time you will receive an e-mail asking you to set a password to complete your registration.
Afterwards we will send you a calendar invitation with the link to the live webinar.
You will then receive an e-mail with the information about the webinar.
The 'view' button will give you access to the live and/or recorded webinar.

One day before the start of the webinar you will receive this e-mail again as a reminder.
If you do not see this e-mail in your inbox, it is advisable to also check your spam mailbox.

We advise you to register ten minutes before the beginning of the webinar.
This will give you time to solve any technical problems.

During the introduction there will be an explanation on how to obtain maximum results from your webinar.
You will get to see the presentation and the speaker on your screen, you can hear the speaker and you can also ask questions (in writing).

 

The price of the webinar is listed on the webpage (price excl. 21 % VAT) of the chosen webinar.
After your registration you will receive a confirmation by e-mail.
You pay the total amount, including 21 % VAT, upon receipt of the invoice on bank account IBAN BE19 3630 4947 6912.
Make sure to mention the structured communication. This ensures a correct processing of your payment. 

We learn together in a responsible and secure way.
The 'Safely Learning Together Pact’ describes how we ensure safe and responsible training.

During the Corona lockdown (period from 16/03/2020 until 30/05/2020) we had to cancel classroom training courses on the advice of the Government and the Security Council. When their training was cancelled, participants received a personal code (‘voucher code’) with which they can register for a new training course with a starting date until the end of December 2020.

The voucher represents an amount for training; you can therefore use it to buy any training course, digital or in-class, that starts in 2020 and is organised by NCOI Learning (not in collaboration with or by partners). If you want to buy one of our training packages (e.g. a subscription) with the voucher, just contact us.

You cannot use it to pay for individual books, documentation or catering separately.

First make sure that the contact details are recent and correctly written.
If you recently moved, it is possible that the contact details have not been updated. 
Enter the new/correct contact details on the address page or e-mail them to contact@ncoi.be, so we can update the contact details.

If you no longer wish to receive communication from NCOI Learning, you can withdraw your consent by calling +32 15 79 16 40 or by e-mailing contact@ncoi.be. 

Please feel free to contact NCOI Learning at any time by calling +32 15 79 16 40 or by e-mailing contact@ncoi.be.
We will help you updating, transferring or deleting your data.

Read our Privacy Policy for more information.

NCOI Learning cooperates with most professional associations within your field of expertise.
Our training courses are recognised for permanent education.
They often pass on their knowledge and expertise in our training courses and study days.

Our training courses are recognised by following professional organisations:

• Orde van Vlaamse Balies (OVB) / Ordre des Barreaux francophones et germanophone de Belgique / Barreau de Luxembourg (Belgian Order of Flemish/ Franco-German Bars/ Luxembourg Bar Association)
• Instituut voor bedrijfsjuristen (IBJ) / Institut des juristes d'entreprise (IJE) (Institute of Corporate Lawyers)
• Nationale Kamer van Notarissen / Chambre Nationale des Notaires (National Chamber of Notaries)
• Nationale Kamer van Gerechtsdeurwaarders / Chambre Nationale des Huissiers de Justice (National Chamber of Bailiffs)
• Institute for Tax Advisors and Accountants (ITAA)
• Instituut van de Bedrijfsrevisoren (IBR) / Institut des Réviseurs d’Entreprises (IRE) (Institute of Registered Auditors)
• The Belgian Institute of Management Accountants and Controllers (BIMAC)
• Beroepsinstituut van Vastgoedmakelaars (BIV) / Institut Professionnel des Agents Immobiliers (IPI) (Professional Institute of Real Estate Agents)
• Autoriteit voor Financiële Diensten en Markten (FSMA) / Autorité des Services et Marchés Financiers (FSMA) (Financial Services and Markets Authority)
• Instituut van Actuarissen (IABE) / Institut des Actuaires (IABE) (Institute of Actuaries)
• Belgian Safe Work Information Center (BeSWIC)
• Project Management Institute (PMI)
• Liberform, the training center for the liberal profession branch
• Federale Bemiddelingscommissie (Federal Mediation Committee)
• M&D Seminars is also Qfor certified

Attendance certificates in the context of mandatory training.
Participants may request a certificate of attendance at each seminar.
The participant will receive the certificate of attendance by e-mail within 15 days after the training.

Which accreditations the course has can be found at the bottom of each training page in the section "Practical information".

For any questions, please contact our customer service department at contact@ncoi.be.

All of our M&D seminars are Qfor certified.
We' re very proud to be holder of this quality label since 2007.

The Qfor quality assessment was specifically created in 1996 training organisations with support from the European Commission as part of the Leonardo Da Vinci program.

M&D Seminars achieved Qfor certification for the sixth consecutive time in January 2015.

We obtained this certification through an audit carried out by Management Information (the information center on corporate training).
The audit had to demonstrate that at least 80 % of the clients approached were satisfied or enthusiastic about the services provided and that an optimal functioning of the internal business processes existed. 
Regarding our M&D Seminars, 93 % of the customers interviewed during the audit indicated that they recommend us and are satisfied to very satisfied with our training courses.
Find out more about the results of the QFor audit here.

Numbers can often seem very abstract.
That's why you'll find brief testimonials from former participants with every course.
Their opinion is after all more valuable than statistics.

Yes, we do. We call it ‘Incompany training’.
These are even more useful because they allow our trainers to customize the training to your wishes and needs.
Moreover, Incompany trainings allow you to upgrade the skills of an entire team in one fell swoop.
 
By the way, did you know that we do more than just provide training?
As a knowledge center for everything related to talent development, we also advise and guide other companies with:

• Designing specific training courses for your managers and employees
• Team coaching or individual coaching
• A scan of your training portfolio
• Drafting and developing a strong training plan
• Guidance with didactic challenges in learning technology
• Implementation of LMS, e-learning, games, apps, ...

You can find all information about Incompany training and customized learning here.

NCOI Business School is fully committed to satisfying your needs with its flexible offering and personal service! If you are dissatisfied with the quality of our education while attending the MBA programme, you can cancel free of charge. Our 100% satisfaction guarantee applies solely to our MBA: Master of Business Administration. This applies to the full MBA master’s programme.

Our 100% satisfaction guarantee in the MBA master’s programme means that should you be unsatisfied, we refund your registration fee. Upon completion of the first masterclass, you will even receive a 100% refund. For each subsequent masterclass you complete, a refund is proportional to your progress in the programme. You will be partially charged for any counselling you received. 

Dissatisfied with a particular masterclass? Then notify your study coach at master@ncoi.be. 

Also good to know: Satisfied, but must pause your studies? Contact your study coach and together you can discuss options.